Privacy Policy — bile2cuci Platform

Introduction

bile2cuci ("we", "us", "our", "the Platform") operates the online gaming platform accessible at https://bile2cuci.cam and all associated services, applications, and products. We are the data controller responsible for the personal information you provide to us and the data we collect in the course of providing our Services to you.

This Privacy Policy ("Policy") describes how bile2cuci collects, uses, processes, stores, shares, and protects personal data relating to registered members ("Users", "you", "your") and visitors to the Platform. It applies to all personal data we hold, regardless of how it was provided — whether through account registration, platform use, payment transactions, customer support interactions, or any other channel.

By registering an account on bile2cuci or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must immediately discontinue use of the Platform and contact us to request account closure and data deletion where applicable.

Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:

• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including name, identification number, email address, financial information, or device identifiers.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, or deletion.
• "Data Controller" means bile2cuci, the entity that determines the purposes and means of Processing Personal Data.
• "Data Processor" means any third party that Processes Personal Data on behalf of bile2cuci under a contractual arrangement.
• "Sensitive Data" means Personal Data that warants heightened protection due to its nature, including financial account information, government-issued identification numbers, and identity verification documents.
• "Cookies" means small data files stored on your device by your web browser to record your interactions with the Platform.
• "KYC Data" means the identity and verification documents collected as part of bile2cuci's Know Your Customer compliance process, including government-issued ID, proof of address, and proof of payment method.
• "Platform" means the bile2cuci website at https://bile2cuci.cam, all subdomains, mobile interfaces, and any related services.

Personal Data We Collect

bile2cuci collects the following categories of personal data from Users of the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on your identity document;
• Date of birth and age verification information;
• Malaysian identity card (MyKad) number or passport number;
• Residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Penang, Shah Alam, Johor Bahru);
• Email address and mobile phone number;
• Username and hashed account password.

3.2 Financial & Payment Data

• Bank account details for withdrawals (account number, bank name — e.g., Maybank, CIMB, Public Bank, Hong Leong Bank);
• E-wallet identifiers used for transactions (Touch'n Go eWallet, Boost, GrabPay, DuitNow);
• FPX transaction reference numbers;
• Cryptocurrency wallet addresses used for BTC, ETH, USDT, or LTC deposits;
• Transaction history, deposit and withdrawal records, and account balance history;
• Verification documents proving ownership of payment instruments.

3.3 Technical & Usage Data

• IP address, device type, browser type and version, and operating system;
• Session data including login timestamps, session duration, and logout events;
• Gameplay data including games played, wagers placed, game outcomes, and bonus usage;
• Clickstream data, page navigation paths, and feature interaction logs;
• Error logs and crash reports generated during Platform use.

3.4 Communication Data

• Records of live chat conversations with our support team;
• Email correspondence sent to or from [email protected];
• Dispute submissions, feedback forms, and account enquiry records;
• Records of marketing communication preferences and opt-in/opt-out history.

How We Collect Your Data

bile2cuci collects personal data through the following primary channels:

How We Use Your Data

bile2cuci processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your Account, including processing deposits and withdrawals, applying bonuses, and managing VIP programme status;
• Identity Verification: To verify your identity, age (21+), and address as required by our KYC process and to prevent the use of the Platform by ineligible persons;
• Service Delivery: To provide access to games, live dealer content, sports betting markets, and all other Platform features and Services;
• Payment Processing: To process MYR transactions through DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency channels;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities;
• Legal & Regulatory Compliance: To fulfil our obligations under applicable laws, respond to lawful requests from regulatory authorities, and maintain required transaction records;
• Responsible Gambling: To monitor gambling behaviour for signs of problem gambling, apply player-requested limits and self-exclusions, and provide support interventions where appropriate;
• Customer Support: To respond to enquiries, resolve disputes, and maintain records of support interactions;
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve Platform features, game selection, and user experience;
• Marketing Communications: To send promotional offers, bonus notifications, and Platform updates to Users who have opted in to receive such communications — subject to your communication preferences at all times.

Legal Basis for Processing

bile2cuci processes your personal data on the following legal bases, depending on the purpose of Processing:

• Contractual Necessity: Processing necessary to perform our obligations under the Terms & Conditions you have accepted, including account management, payment processing, and service delivery;
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering, fraud prevention, and age verification requirements;
• Legitimate Interests: Processing carried out for our legitimate business interests — such as fraud detection, platform security, responsible gambling monitoring, and service improvement — where these interests are not overridden by your fundamental rights;
• Consent: Processing carried out with your explicit consent, particularly in relation to marketing communications. You may withdraw consent for marketing communications at any time by updating your Account preferences or contacting support.

Data Sharing & Disclosure

bile2cuci does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Payment Service Providers

We share financial transaction data with the payment processors, e-wallet operators (Touch 'n Go, Boost, GrabPay), FPX network operators, Malaysian banks (Maybank, CIMB, Public Bank, Hong Leong), and cryptocurrency infrastructure providers necessary to execute your deposit and withdrawal instructions. These providers operate under their own privacy policies and are bound by contractual data protection obligations.

7.2 Identity Verification & Compliance Partners

We engage regulated third-party KYC service providers to assist with identity document verification, age confirmation, and fraud screening. These providers receive only the minimum data required to perform their verification function and are contractually prohibited from using your data for any other purpose.

7.3 Legal & Regulatory Authorities

bile2cuci may disclose your personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required to do so by law, court order, or binding regulatory directive. We will notify you of such disclosures where we are legally permitted to do so.

7.4 Technology & Infrastructure Providers

Our Platform relies on third-party technology infrastructure including cloud hosting, database management and analytics services. These providers access personal data solely in the context of delivering contracted technical services and are bound by strict data processing agreements.

Data Retention

bile2cuci retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to a specific individual.

Data Security

bile2cuci implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the Platform is encrypted using 256-bit TLS/SSL protocols;
• Encryption at Rest: Sensitive personal data stored on our servers is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis, with role-based permissions enforced;
• Two-Factor Authentication: Available for all User accounts as an additional layer of login security;
• Fraud Detection Systems: Automated behavioural monitoring systems flag unusual account activity for human review in real time;
• Third-Party Audits: Our security controls and data handling practices are subject to periodic independent technical audits;
• Incident Response: bile2cuci maintains a formal data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected Users and relevant authorities in accordance with applicable legal timeframes.

Cookies & Tracking Technologies

bile2cuci uses cookies and similar tracking technologies to operate the Platform, improve the user experience, and maintain security. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function correctly — including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality;
• Functional Cookies: Store your preferences and settings, such as language preferences, display options, and responsible gambling tool configurations;
• Analytics Cookies: Collect aggregated, anonymised data about how Users navigate the Platform to help us identify technical issues and improve the user experience. No individually identifiable data is stored in analytics cookies;
• Security Cookies: Used to detect fraudulent activity, identify suspicious login behaviour, and protect your account from automated attacks.

You may configure your browser to block or delete cookies; however, doing so may impair your ability to use certain features of the Platform, including maintaining your login session and applying your saved preferences. bile2cuci does not use third-party advertising cookies or cross-site tracking technologies.

Your Data Rights

As a User of the bile2cuci Platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within 30 days;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. For most profile information, you can make corrections directly through your Account settings;
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations — we cannot delete transaction records or KYC data within mandatory retention periods;
• Right to Restriction: You may request that we restrict the Processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved;
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format to transfer to another service provider where technically feasible;
• Right to Object: You may object to Processing based on legitimate interests, including direct marketing. Upon receipt of an objection to marketing, we will cease sending marketing communications immediately;
• Right to Withdraw Consent: Where Processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of Processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Username]". We will verify your identity before processing any request. We will not charge a fee for legitimate requests made in good faith.

Minors & Age Policy

The bile2cuci Platform is strictly prohibited for individuals under the age of 21 years. We do not knowingly collect personal data from persons under the age of 21. Our KYC process includes mandatory age verification using government-issued identification documents to enforce this requirement.

If bile2cuci becomes aware or has reasonable grounds to believe that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated Account, delete the relevant personal data to the extent permitted by law, and take appropriate remedial action. Any funds deposited by an underage Account holder will be handled in accordance with our Terms & Conditions and applicable legal requirements.

If you are a parent or guardian and believe that a minor in your care has registered an Account on bile2cuci, please contact us immediately at [email protected] with subject line "Minor Account Report".

International Data Transfers

bile2cuci operates primarily in the Malaysia market and stores the majority of personal data on servers located within or serving the Asia-Pacific region. In some cases, the use of cloud infrastructure, third-party technology service providers, or game studios may involve the transfer of personal data to servers located outside Malaysia.

Where such transfers occur, bile2cuci ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements with all third-party processors that reflect equivalent data protection standards. bile2cuci does not transfer personal data to jurisdictions without adequate data protection frameworks without implementing appropriate contractual protections.

Third-Party Links & Services

The bile2cuci Platform may contain references to third-party services, game studios, or payment providers. bile2cuci is not responsible for the privacy practices or data handling policies of any third-party entity. Where you choose to interact with a third-party service in connection with your use of bile2cuci — such as completing a payment via a bank or e-wallet application — that interaction is governed by the third party's own privacy policy.

We recommend that you review the privacy policies of any third-party service providers you use in connection with the bile2cuci Platform, including your chosen bank, e-wallet, or cryptocurrency exchange.

Policy Amendments

bile2cuci may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes to this Policy, we will notify registered Users by email and by displaying a prominent notice on the Platform at least 14 days before the revised Policy takes effect.

The "Effective Date" displayed at the top of this page indicates when the current version of this Policy came into effect. We encourage you to review this Policy periodically. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the bile2cuci Data Protection team using the details below:

We take all privacy enquiries seriously and will acknowledge receipt of all written requests within 5 business days. For complaints that cannot be resolved through our internal process, you retain the right to contact the relevant data protection authority in your jurisdiction.

bile2cuci is an entertainment platform for adults aged 21 and above only. Please read our Terms & Conditions and Responsible Gambling Policy in conjunction with this Privacy Policy. Last updated 1 January 2026.